Proper Telephone Etiquette
Theo Gilbert-Jamison (2:33min)
Description: "In spite of all the various ways to communicate today, 80% of all business is still conducted by telephone call. In this segment, Theo lays out in plain terms what proper telephone etiquette should Look, Sound, and Feel like from the customer's perspective."
The DO’s & DON’Ts of PHONE Etiquette
GoToConnect (1:31min)
A video showing examples of how (and how not) to answer the phone and respond to callers in an office.