5 credits
In this course, students analyze the important operations that take place in healthcare services organizations (HSOs). Students examine HSO performance improvement tools, criteria, and frameworks. Transitioning from volume-to-value-based healthcare will be examined as well as the impact on the HSO. Students select one HSO type on which to focus. Within this HSO type, students interview an administrator on leadership, analyze the impact of operational problems on various stakeholders, examine metrics and data to improve performance, and apply process improvement tools to operational problems. Students utilize doctoral research skills to complete a poster project that will examine a current issue in HSO operations. Students also engage in networking activities to build professional peer contacts and further career opportunities.