5 credits

The development of leadership strategies and competencies that support the healthcare organizational delivery of quality care is imperative to quality outcomes within healthcare systems. In this course, students use a systems approach to explore structures, processes, and outcomes that impact healthcare quality and ultimately improve patient experience and outcomes. Students learn how interdisciplinary collaboration is important to the development of quality and safety. Engaging in conceptual and application-based assignments, students focus on clinical and service quality planning and improvement initiatives; models, tools, and innovations for process improvement; and the importance and use of metrics in daily operations.