5 credits
Organizations in all sectors, including small businesses, government departments, and educational institutions, employ the use of quality management in information systems for a variety of reasons, such as meeting consumer's requirements, complying with regulations, and reaching environmental goals. Students in this course explore the history of the quality revolution and the practices and standards used by today's information technology organizations to ensure quality. Students engage in exercises, analyses, and discussions on total quality management (TQM) guidelines, Six Sigma improvement methodology, International Organization for Standardization (ISO) quality standards, Capability Maturity Model Integration (CMMI) standards, personal software process (PSP), team software process (TSP), and the metrics used to measure success of quality initiatives. Students also learn to use tools and techniques to analyze a quality problem to make recommendations for improvement.