5 credits
Managing by design and management ambidexterity focus on the design and then the efficiency of an innovation. There is a need for design thinking for those undertaking innovation activities in products or organizationally. Design thinking focuses on human, environmental, and ethics-centric innovative considerations and intangible issues. Also identified are models and frameworks that support the development of innovative culture, including the voice of the customer in product and service requirements and the power of a customer-centric perspective, whether in an organizational innovation, product, or service.