3 semester credits

Effective communication is frequently cited as one of the most important factors in managerial and organizational success—as well as one of the areas of greatest dissatisfaction. In this course, students take a close look at the components of effective communication and hone strategies for communication success. They explore how self-perception and perception of others affect communication and will develop skills for communicating more effectively with diverse audiences. Topics include the communication process, interpersonal communication, self-awareness in communication, communication channels and mediums, and communicating across and beyond the organization.