5 credits
Negotiation and conflict management are core responsibilities of human resource (HR) professionals and having the HR function as the conflict resolution facilitator is critical to employee/employer relationships. Taking a leadership role in facilitating conflict is critical to assuring employment law and regulatory compliance. In organizations with unionized workforces, the HR role in conflict resolution tactics may be constrained by collective bargaining agreements. Students in this course explore the challenges of conflict and dispute and work toward developing skills to identify different types of conflict solutions. Students engage in hands-on, practical exercises in negotiation and bargaining strategies as well as communication styles.