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OpenAthens: Troubleshooting

Access Problems?

  If you receive a turnaway message (i.e., you do
      not have access to this resource):

  •  Make sure that you're logged in to OpenAthens.

     Email a Librarian for assistance.

    If you try to access our content from offsite and get an "invalid form token" message, ensure that cookies are enabled in your browser, since this is required for using OpenAthens.

    If problem is with CINAHL or other EBSCOhost databases or with Internet Explorer, try deleting cookies. (See documents below.)

    You can also try to delete cookies from whatever browser you're using. Open browser, then SHIFT-CONTROL-DELETE.

    If clearing cookies doesn't work, try a different browser - Chrome, Firefox, Internet Explorer.

     

More Access Problems?

  If you receive an error message, make sure your
      browser is set up to:

Login

  Know your username, but forgot your password?

  Has your OpenAthens account expired?

  • Renew your account here up to thirty days before or after the expiration date.

  Need help with your username? Or need further
     assistance with your OpenAthens account?  

Contact the Health Sciences Library Librarian: 

Lesley Wolfgang
Email: lesley.wolfgang@hshs.org
Phone: (217) 757-6700
St. John's extension: 44567

 

Choose Organization Popup Message

If you receive a "Choose Organization" popup message such as this, select the OpenAthens option.

Subject Guide